Now Assist Articles

• ServiceNow AI Agents — Build, Operations & Governance Guide (Australia release)
  August 25, 2026 by Varun_Gupta1
• Quick Tutorial: MCP Client to ServiceNow HRSD MCP Server Knowledge Tool
  August 21, 2026 by warren_chan
• The Touchless Enterprise, Part 4: Layer 2 — The Gatekeeper You Can Build Today
  August 19, 2026 by Timo Weber
• The Touchless Enterprise, Part 3: Layer 1 — Deflect Where the Request Is Born
  August 19, 2026 by Timo Weber
• The Touchless Enterprise, Part 2: Read the Instance Before You Design the Agent
  August 19, 2026 by Timo Weber
• The Touchless Enterprise, Part 1: One Flow, Three Layers
  August 19, 2026 by Timo Weber
• Quick Tutorial: Export and Import of AI agents via update set
  August 15, 2026 by warren_chan
• AI voice agent analytics: Turn every call into intelligence you can act on
  August 10, 2026 by Vincent Cheng
• Handling Embedded Hyperlinks in ServiceNow Knowledge Articles with a Custom AI Agent
  August 4, 2026 by Karteek KVLN
• Now Assist Skill Kit Walkthrough: RMA Auto Approver
  August 3, 2026 by Eliza

AI Platform Blog

• Reduce Support Requests and Drive Self-Service Adoption with Our New Dynamic Guidance Course
  August 25, 2026 by Paty Montesinos
• Premium Chat 101: Meet ServiceNow's Newest Conversational Experience
  August 24, 2026 by Dexter Chan
• Extend Dynamic Guidance with Your Knowledge Base: A Complete Configuration Guide
  August 24, 2026 by Paty Montesinos
• Smarter Triage: a layered AI architecture that keeps costs in check at scale
  August 20, 2026 by SylvainHauserN2