Now Assist Articles

• Predict Service and Transfer HR Cases Agentic Workflow – Troubleshooting Guide
  October 7, 2026 by katezhu
• Track MCP Client Usage for SN MCP Servers with the Agentic Usage Overview Dashboard (Action Fabric)
  October 6, 2026 by Ashley Snyder
• Turn AI Search Into an MCP Tool Your External Agents Can Call
  October 2, 2026 by Ashley Snyder
• Build Your First AI Agent in ServiceNow
  September 28, 2026 by DineshKumaR6579
• New to AI Control Tower? A Simple Guide to Enterprise AI Governance – using a simple analogy
  September 24, 2026 by sachin45
• AI Guardian FAQ
  September 23, 2026 by michaelmalc
• When Your Agent Isn't Broken, Your Data Is: Testing Across Linked Tables with AI Data Kit
  September 23, 2026 by RaguR
• Two access changes worth understanding: AI ACLs and granular roles
  September 17, 2026 by Claire_Conant
• Voice AI That Fits Any Telephony Stack: Meet Customers Where They Are
  September 16, 2026 by Sharmistha Dash
• Quick Tutorial: AI Agent Capturing Content from User Uploaded Attachment
  September 16, 2026 by warren_chan

AI Platform Blog

• Otto Panel in AI Admin Center Can Do a Lot More Than You Think
  September 30, 2026 by Sharon_Barnes
• How to Use Jev on the ServiceNow AI Platform – Practical Examples
  September 29, 2026 by Martin Rudack
• Extend Dynamic Guidance with Your Knowledge Base: A Complete Configuration Guide
  September 17, 2026 by Paty Montesinos
• A Day in the Life of a Process Owner: Four Agentic Workflows in Sequence
  September 15, 2026 by Oluyinkaoginni